Privacy policy

Welcome to hueYarn! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.hueyarn.com (the "Website") or use our services. By accessing the Website, you agree to the terms outlined below.

 

Information We Collect

We collect the following types of information:

Contact Details: Name, email address, phone number, and shipping/billing address.

Account Information: Username, password, and purchase history (if you create an account).

Payment Details: Credit/debit card information, mobile banking details, or other payment data (processed securely via third-party gateways).

Communications: Records of interactions (e.g., emails, chat logs, or customer service inquiries).

 

How We Use Your Information

We use your data to:

Process and fulfill orders, including shipping and payment verification.

Communicate updates, offers, and promotional materials (with your consent).

Improve our Website, services, and product offerings.

Prevent fraud, comply with legal obligations, and enforce our Terms of Service.

Respond to inquiries and provide customer support.

 

Sharing Your Information

We may share your information with:

Service Providers: Payment processors (e.g., bKash, Nagad), couriers (e.g., Pathao, Sundarban Courier), and IT support.

Legal Authorities: When required by law (e.g., court orders, fraud investigations).

Business Partners: Trusted third parties for marketing (with your consent).

We do not sell your personal data to third parties.

 

Data Security

We implement safeguards to protect your information, including:

Encryption: Secure Socket Layer (SSL) technology for transactions.

Access Controls: Restricted access to personal data for authorized personnel only.

Regular Audits: Periodic reviews of security practices.

Note: No method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

 

Your Rights

You have the right to:

Access, correct, or delete your personal information.

Opt out of marketing communications (use the "unsubscribe" link in emails).

Withdraw consent for data processing (may affect service availability).

To exercise these rights, contact us at support@hueyarn.com.

 

Cookies & Tracking Technologies

Types of Cookies:

Necessary: Essential for Website functionality (e.g., shopping cart).

Analytics: Track usage patterns (via Google Analytics).

Marketing: Personalize ads (e.g., Facebook Pixel).

Managing Cookies: Adjust browser settings to block or delete cookies (may impact user experience).

 

Data Retention

We retain your data only as long as necessary for:

Order fulfillment and legal compliance.

Resolving disputes or enforcing agreements.

Business purposes outlined in this policy.

 

Children’s Privacy

Our Website is not intended for users under 13. We do not knowingly collect data from children.

 

Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

 

Contact Us

For questions or concerns about your privacy:

Email: support@hueyarn.com

Phone: +8801713-644085  (10 AM – 6 PM)

Address: South Kafrul, kachukhet Bazar, Cantonment, Dhaka 1206

 

Thank you for trusting hueYarn.